Software Developer for Business Operations
Scope of support
Ongoing operational coverage when systems, communication, or content need a dedicated owner.
Inventory & data: stock, orders, reporting — and custom tools when spreadsheets break
Customer communication: inbox, AI-assisted replies, booking, follow-ups
Content & publishing: blogs, social, campaigns — planned and shipped on schedule
Start a conversation
Share where operations feel scattered, fragile, or overdue. I'll reply within 24 hours.
Who I work with
This is a fit when a business is growing, but the back office hasn't caught up.
I work with solo founders, small business owners, and lean teams doing roughly $500K–$5M a year. You've outgrown spreadsheets and manual admin. You need someone to own the operations— with room to build when the stack needs it.
You want a partner who can say “I'll handle it” — and does.
Built-in infrastructure
AI products I build and operate in production — ready for client engagements from day one.
A platform I built for inbox management, AI-grounded replies, booking, and multilingual chat — ready to deploy for unified customer support.
View ChatIQOn-premise inference and workflow automation when data can't leave the building — for clients with privacy or compliance constraints.
View GentaA componentized content system for blogs and marketing content: structured, repeatable, and built for teams who need to publish consistently without rebuilding the process each time.
View MDXBlogThe right platform depends on your business and what needs to ship first.
Businesses I run operations for
Ongoing partnerships with outcomes that matter to the business.
The problem
A growing jewelry brand juggling inventory across channels, content that needed to ship regularly, and social presence that couldn't depend on the founder doing everything by hand.
What I run now
- Inventory management through a natural-language system: ask what's in stock, what's low, and what's moving without digging through spreadsheets
- Automated blog publishing so content goes out on schedule
- Automated Instagram publishing so the brand stays visible without daily manual posting
The outcome
The founder saves an estimated 8–10 hours a week that used to go to manual inventory checks and posting. Operations run whether it's a busy week or a quiet one.
The problem
A global festival processing hundreds of submissions per cycle across three continents, with submission intake, jury coordination, and review workflows that couldn't scale on manual email and spreadsheets.
What I run now
- Full submission, review, and judging pipeline
- Automated jury outreach and coordination
- Systems that handle 300+ submissions per cycle, backed by sponsors including Epson and YouTube
The outcome
The festival runs reliably cycle after cycle. The team focuses on programming and community.
What I run for you
Three areas where growing businesses usually feel the pain first
- Inventory and stock visibility
- Order and fulfillment tracking
- Reporting you can trust
- Custom tools when spreadsheets break
- Inbox and reply management
- AI-assisted customer support
- Booking and scheduling
- Multilingual support when you need it
- Blog and content publishing
- Social scheduling and distribution
- Campaign coordination
- Pipelines that run on a schedule
How we work together
This is an ongoing partnership built for the long term.
Founders need someone embedded in the business who learns how things work, fixes what's broken, and keeps improving it month over month.
I take on a small number of retainer clients so I can go deep. We start by understanding what's manual, what's fragile, and what's costing you time. Then I run it, build what's missing, and keep it running.
Senior operational coverage on retainer — including build work when the business needs it.
What you get with a retainer
- Focused attention on a small number of clients at a time.
- Custom systems designed and built for how your business works.
- Direct access to the person doing the work.
- Automation and AI where they save you real time.
Get in touch
If you're a growing business that needs ongoing operational support — systems, data, communication, and custom tools when your workflows need them — send a note. I'll reply within 24 hours with whether it's a fit and what a sensible first step looks like.